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DA Report
Validates DA request labels (Region-Code 01–34) and summarises tickets & item volume by code, region and assignee.
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CSM Report
Checks CSM tickets have a valid Category and meet the 72h response SLA (Thai business hours).
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SRM Report
Checks SRM tickets have a valid Category and meet the 72h response SLA (Thai business hours).
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MDM Report
Validates MDM labels (old 01–20 and 01-KSS…12-MGT task codes) and summarises by code, task and assignee.
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Time Tracking
Measures first-response time against the 24h SLA in Thai timezone (holiday-aware).