Select the report type to analyse your Jira export
DA Report
Check DA tickets (Code 20–34), summarises tickets, task and assignee.
CSM Report
Checks CSM tickets have a valid Category and meet the 72h response SLA (office hours by region: Bangkok, Dubai or Germany).
SRM Report
Checks SRM tickets have a valid Category and meet the 72h response SLA (office hours by region: Bangkok, Dubai or Germany).
MDM Report
Checks MDM labels (Code 01–20), summarises tickets, task and assignee.
Hotel Onboarding
Live from Jira — EU, MEA and APAC projects and groups hotels onboarded by region, month and country.
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Drop your Jira CSV file(s) here
You can upload multiple CSV files at once — e.g. several 10,000-ticket Jira exports — and they'll be merged into one view.
Recommended: up to ~8 files / 80,000 tickets total (≈ 50 MB). Larger sets still load but may render slowly.
🔗 Load from Jira
Each region loads its own Jira query (set in Cloudflare). Asia & Oceania uses the report's base query.
On: read the Region-Code / task-code Labels (classic MDM report). Off: read the Category field (CSM-style report, no Time Tracking Summary). Asia defaults On; Europe / MEA default Off.
ℹ️ A single load fetches up to 4,500 tickets. If your report is larger, narrow the JQL or date range (or upload a CSV export instead).